Compliments / Complaints

We welcome both positive and negative feedback to help us improve how we deliver services to you. A suggestion box is located in the waiting room, you can also provide feedback via email, post or in person.


  1. In the first instance address your concerns with the attending healthcare provider
  2. In person or in writing to the centre manager
  3. Contact the President of the Committee of Management in writing marked Private and Confidential; Or
  4. Contact the Health Services Commissioner- Tel. 1300 582 113 Mail Health Services Commissioner 26th Floor 570 Bourke Street Melbourne, VIC., 3000 or online

Complaint forms for the Health Serrvices Commissioner can be downloaded from their website or from the nurse on duty.